Last updated: September 17, 2026
Cancellations
You may request cancellation before your order is dispatched by contacting us as soon as possible. Once an order has been dispatched, it will be handled under our return process and applicable Egyptian consumer-protection law.
Incorrect, damaged or defective items
If an item arrives incorrect, damaged or has a manufacturing defect, contact us promptly with your order number and clear photos. After review, kaze. will arrange an appropriate replacement, exchange or refund.
Returns
Eligible returns must be unused, in their original condition and with all original packaging. Returns are assessed in line with applicable Egyptian consumer-protection law. Items damaged through misuse, accident or normal wear are not eligible as defective returns.
Refunds
Once an approved return is received and inspected, we will confirm the outcome and process the approved refund using the original payment method where feasible. Delivery charges are handled according to the reason for the return and applicable law.
Contact
For a cancellation, return or refund request, email kaze.egypt@gmail.com or call +20 10 63870154.